What is Salesforce Headless 360 in one sentence?
It is the idea of making Salesforce capabilities callable through governed contracts so products, agents, and automations can use them outside the default UI.
Read the full definitionPage 04
Frequently asked questions about Salesforce Headless 360
This page is designed for readers who landed late in the journey and need a fast way to orient themselves before they loop back into the rest of the site.
Each answer points back into the model, the architecture, or the practical use cases.
Return to OverviewHow is it different from Customer 360 or Data Cloud?
Customer 360 and Data Cloud describe customer data and connected system value. Headless 360 describes how capabilities are exposed and consumed across delivery surfaces.
See where it sits in the stackWhy does this matter now?
Because new enterprise experiences are increasingly agent-driven, embedded, or workflow-native. A browser-only operating model creates too much delivery friction.
Browse the use casesWho should care first?
Teams building service assistants, partner portals, internal operations tools, and any product surface that needs Salesforce capability without inheriting the full UI.
See the first-fit scenariosWhere should I click next if I only have two minutes?
Start with the definition page if the term is still fuzzy. Start with the architecture page if the term is clear but the operating model is not.